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Eliminate the biggest pain point of MDMs: devices that never get enrolled.
With Firstbase, every laptop, tablet, or phone ships pre-registered in Apple Business Manager or Windows Autopilot and tied to Jamf, Kandji, Intune, or JumpCloud. So, your security policies go live before the device leaves the box.
Know exactly where every device is, even when powered off or disconnected.
Certified NIST 800-88 wipes and chain-of-custody records in under three minutes, giving SOC 2, ISO27001, and GDPR compliance without manual prep.
Automated return kits and courier pickups deliver industry-leading recovery rates, backed by 99% fulfillment success in 150+ countries.
Firstbase is one of only ~200 Apple Authorized Resellers in the U.S.. So our customers get guaranteed ABM enrollment, priority procurement, and direct Apple service backing.
While competitors rely on third parties or manual imaging, we deliver enterprise-grade zero-touch provisioning straight from Apple’s ecosystem.
onshore team and dedicated success manager.
(99%+ SLA-backed reliability)
From imaging to repair to ITAD
(Firstbase manages the full Apple hardware lifecycle)
Unlike PCaaS or OEM-specific programs
(buy, lease, or ship your own hardware)
Firstbase offers ppkg/.xml deployment
(device config services in the U.S, and Hash ID extraction for non-ABM devices)
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before Firstbase30–40% of devices never retrieved after offboarding → costly write-offs | After Firstbase97% retrieval rate with prepaid return kits and courier pickups |
|---|---|---|
Onboarding timelines | 1–2 weeks with manual imaging + shipping | 2–5 days, duty-paid, MDM-enrolled delivery |
Device retrieval rate | 50–60% industry average | 97%+ with return kits + courier pickups |
Hidden cost per employee | $4,072 lost yearly to freight + failures | Predictable flat spend with all-in per-seat pricing |
Offboarding savings | $0 recovered, sunk hardware costs | $125 saved per exit, $175k+ recouped annually |
IT ticket load | 60% of tickets are hardware/peripheral | Self-service Virtual IT Closet |
Source: ROI calculator based on 3× hiring growth and 200k global orders per year
Because losing money, time, and devices was never in the SLA
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Finance leaders lose thousands yearly to freight surcharges, aging batteries, and failed logistics. Firstbase locks spend with flat per-seat pricing and transparent dashboards.
✔ One invoice covers shipping, storage, provisioning, and returns
✔ Pay-as-you-go or bulk pricing tied to headcount forecasts
✔ Predictable cost models replace fragmented vendor bills
Traditional IT closets create ticket floods for keyboards, docks, and chargers. Firstbase replaces them with a Virtual IT Closet that employees can access anytime.
✔ Always-on catalog with IT-approved gear
✔ Direct IT billing prevents shadow purchases
✔ 200+ peripheral orders processed in month one, zero backlog
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Spreadsheets and legacy ITAM tools miss devices, creating ghost assets that auditors flag. Firstbase automates the chain-of-custody and live tracking.
✔ Real-time location and status across active + legacy fleet
✔ Automated logs for every transfer, repair, or return
✔ PII, PCI data visibility across cloud and physical locations
Disconnected MDM + ITAD flows lead to lost devices and sunk costs. Firstbase automates retrieval, secure wipes, and resale credits.
✔ Pre-labeled return kits + courier pickups ensure 97%+ recovery
✔ Automatic NIST 800-88 wipes with Certificates of Destruction for retired assets
✔ Quarterly resale credits offset future procurement spend
What Our Customers Are Saying.....
“We got almost 100% of our stuff back! I didn’t have to lift a finger. I can totally trust that you guys are doing that for us and doing your best to get our assets back.”
What Our Customers Are Saying.....
“Now we’re able to automatically kick off onboarding as soon as an employee is added to our HRIS, which saves time and eliminates manual errors.”
What Our Customers Are Saying.....
“Firstbase's off-site inventory, procurement, and shipping functions take care of our IT logistics. They reduced equipment management from 80% down to just 10% of our total workload. IT hours are freed up for strategic projects."
What Our Customers Are Saying.....
“Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory.”
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Ship ABM/Autopilot pre-enrolled hardware so MDM policies apply before the box is opened.
Control macOS, Windows, iOS, and Android policies from one unified cloud console.
Resolve incidents with one-click remote lock/wipe and 30-sec live agent support.
Generate SOC 2, GDPR, and CO₂ dashboards in real time, without spreadsheets.
Yes. We ship devices pre-registered in Apple Business Manager or Windows Autopilot and tied to Jamf, Kandji, Intune, or JumpCloud. That means your policies apply on first boot, no matter which MDM stack you use.
No. Firstbase manages global warehouses in 150+ countries. Devices ship duty-paid and MDM-enrolled from the nearest hub, so you don’t carry stock or chase customs.
Setup takes hours, not months, as with the case of traditional vendors. Customers routinely connect Workday, ServiceNow, or Okta in under a week. From there, onboarding/offboarding is triggered automatically from your source-of-truth system. Check our integrations hub.
We fall back to Device Configuration Services (manual imaging, .ppkg/.xml files, or Hash ID extraction) so every device is properly configured before it ships.
Our workflows deliver 97%+ retrieval success. Employees receive pre-labeled return kits, courier pickups are scheduled automatically, and every return is logged, wiped (NIST 800-88), and redeployed or resold.
Yes. Firstbase offers region-specific data residency. Customers can choose to keep data hosted exclusively in the EU or US to meet GDPR, SOC 2, and ISO27001 compliance requirements.
Firstbase complements MDM by ensuring devices are pre-enrolled (ABM/Autopilot) so policies apply before unboxing. If a laptop still doesn’t check in, it can be locked, wiped, or scheduled for retrieval with courier pickup, closing the gap before it becomes a security risk.
Absolutely. Firstbase ingests legacy fleets, tags and tracks them, and can re-enroll hardware into ABM/Autopilot or configure via HashID/.ppkg files. This allows existing devices to be redeployed, not written off.
Minimal. Most customers operate with no additional headcount. Firstbase handles procurement, enrollment, shipping, retrieval, and ITAD under SLA. Your IT team oversees policy, not logistics.
